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Frequently asked questions
When will my order be delivered?
When will my order be delivered?
After your order, our planning department will contact you to arrange a delivery date. On average, the delivery time is around 2 to 3 weeks, depending on the product and your preferences.
How do returns work?
How do returns work?
Not satisfied? Most products come with a 14-day return policy. Custom-made and specially delivered products are excluded. Please contact us for the exact conditions of your order.
What kind of warranty do I get?
What kind of warranty do I get?
The warranty differs per product group. For example, garden houses have a different warranty than spas or verandas. The specific warranty period is stated on the product page.
How do I contact customer service?
How do I contact customer service?
Call +31 (0)577 456 040, email ishop@fonteyn.nl or visit the showroom in Uddel. We are available on weekdays from 08:00 to 18:00 and on Saturdays from 08:00 to 17:00.